IT professional with over 10 years of experience in infrastructure, networking, and technical support. I currently run FortiGate and MikroTik networks, VMware ESXi servers, Active Directory, and CCTV infrastructure for 100+ users across 14 sites, and I hold Cisco CCNP, CCNA, and Microsoft MCSA certifications. Alongside IT, I build web and mobile applications with Laravel and Flutter.
Full Stack Developer building web and mobile applications for clients since 2016 with Laravel, Livewire, PHP, and Flutter. My 10+ years in IT infrastructure help me ship products that are reliable, secure, and properly deployed.
Experience
Senior Infrastructure Specialist
Diagram Construction · Giza
Manage LAN/WAN infrastructure with FortiGate firewalls, MikroTik and Cisco devices, VLANs, IPsec / SSL VPNs, and Wi-Fi across 14 sites, including the head office.
Administer domain controllers, Active Directory, DNS / DHCP, VMware ESXi and Hyper-V servers, Veeam backups, and CCTV/NVR systems for 100+ users.
Built Core IT, a Laravel system for IT asset management and help desk ticketing that replaced Excel tracking, and improve the in-house ERP with new features.
Continuously improve and monitor the network, and provide daily IT support for 100+ users as the escalation point.
Built an HR attendance system that automatically pulls fingerprint data from ZKTeco devices at 14 sites and calculates attendance, overtime, absences, and leave.
IT Help Desk
Xceed
Resolved 20+ tickets daily as first- and second-line support within SLA targets.
Handled Windows, Microsoft 365, network, and user account issues remotely and onsite.
Full Stack Developer
Freelance · Remote
Delivered 15+ web and mobile applications for clients, including a complete ERP system, e-commerce stores, and digital card platforms.
Built backends with Laravel, Livewire, and PHP, with REST APIs for Flutter mobile apps.
Integrated payment gateways, email delivery, and real-time dashboards.
IT Help Desk
I7
Supported end users on Windows, hardware, software, and network issues, handling 20+ tickets daily.
Deployed PCs and laptops, managed user permissions, and maintained printers and peripherals.
Identified root causes of recurring problems and worked with infrastructure teams on escalations.
IT Help Desk
3D
Provided help desk and desktop support, including Windows installation and hardware repair.
Fixed network and internet connectivity issues and set up IT equipment for new employees.
IT Projects
Infrastructure and support work from my roles. Details are kept general to protect company information.
Multi-Site Network Infrastructure
Run LAN/WAN connectivity for 14 company sites, including the head office, using FortiGate firewalls, MikroTik routers, Cisco switches, VLAN segmentation, and site-to-site VPNs.
FortiGate
MikroTik
Cisco
VPN
VLAN
CCTV / NVR Surveillance
Deploy and maintain CCTV/NVR systems across company premises and project sites, covering camera installation, recording storage, and remote viewing.
CCTV
NVR
IP Cameras
Servers, Identity & Backup
Run domain controllers with Active Directory, DNS, DHCP, and Group Policy on VMware ESXi and Hyper-V, with Veeam backups and Zabbix / PRTG monitoring for 100+ users.
Domain Controller
VMware ESXi
Hyper-V
Veeam
Zabbix / PRTG
New Site IT Setup
Plan and deliver IT for new project sites, from cabling and connectivity to workstations and surveillance, coordinating with ISPs and vendors.
Cabling
ISP Coordination
Workstations
ERP Improvement & Implementation
Improve the company's in-house ERP by proposing and implementing new features, troubleshooting issues, and supporting business application users.
In-house ERP
Implementation
Application Support
Ticketing & Asset Management
Built Core IT, a Laravel system for IT asset management and help desk ticketing that replaced Excel-based device tracking.
Laravel
Ticketing System
Asset Management
Projects
Core IT — Asset & Ticketing System
Laravel · Internal · Diagram Construction
Tracks every device, specification, and assignment, with built-in help desk ticketing. Replaced the company's Excel-based tracking.
A complete ERP covering double-entry accounting, invoicing and e-invoicing, inventory, purchasing, HR and payroll, and treasury, with roles, 2FA, and audit logs in Arabic and English.
Laravel · Livewire · ZKTeco · Diagram Construction
Connects automatically to ZKTeco fingerprint devices at 14 company sites, pulls punches, and calculates attendance, lateness, overtime, absences, and leave balances for HR.
